Terms & Conditions

Orders and Contract

Your order for goods is accepted and a contract is formed between Next and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Next, or may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received an email confirmation that your order has been received, as such items and goods may already be in production as a result of your order. For a full list of exceptions to items you can return please see under the heading EXCEPTIONS TO THE RETURNS POLICY. For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards. For security reasons we may restrict the volumes of certain items to be sold in any one transaction. Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you. Purchases from Next Online, or Little Label, including transactions on your nextpay or Directory Card in-store will be charged the day the goods are despatched/purchased in-store.

Cancelling Your Order

Under Consumer Regulations you have the right to cancel your order as long as you do so no later than 14 days after the day on which you receive the goods or service. Please be aware that your right to cancel does not apply to certain goods that we sell, for example, items made or customised to your order, (such as photo gifts, made to measure curtains, fabric sold by the metre and personalised goods), fresh flowers, perishable food items, audio or DVD recordings, computer software and games, toiletries and cosmetics where the seal has been broken, or pierced jewellery items. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website or call 0333 777 8000# within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.

We cannot accept substitute or alternative items by way of returns, nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items, you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than £35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. For full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods. Additional delivery charges will not be refunded if you cancel or return your order.

Delivery to Stores

Delivery to stores is free. At times of peak trade, we may charge 25p for the Next Day To Store service, delivery to store will remain FREE for any subsequent days. You will be advised of the earliest delivery date at the time of order. The next day delivery to store service applies to most orders placed before 11pm on any day. Delivery times cannot be guaranteed. It is available in most stores, excluding airport and Fabled stores and is subject to stock availability and demand. Delivery to store is not available for certain items listed below in the STORE DELIVERY EXCEPTIONS section. Please take one form of personal identification e.g. driving license or utility bill and either your credit account statement, delivery note or letter accompanying your Directory. We will email you when your order is ready for collection at your designated store. Parcels will be available for collection in most stores on the stated delivery day after 12 noon. Orders delivered to stores that are not collected within 10 days of the collection date will be returned to the warehouse and a refund processed.

Ready Within 1 Hour Service

When the product is ready for collection in the store, we will contact you by email. Please do not make the journey to store until you have received confirmation from us that the product is ready. Please note:

• If you place your order between the opening time and up to 1 hour before the closing time of your selected store(s), it will be ready for you to collect within 1 hour on the same day.
1. If you place your order later than 1 hour before the closing time and before the next day’s opening time of your selected store(s), it will be ready for you to collect within 1 hour of the store opening.
• You will need to bring confirmation of order with you when you come to collect the product.
• Your order may not be accepted if we are unable to obtain authorisation for payment, or you have insufficient credit on your Next Credit account, or you appear to be ineligible to order the item in question, or we have identified a pricing or description error for the product or due to circumstances beyond our control.
• You may be contacted as part of our prevention of fraud process, your order will be cancelled if you do not make contact by the time stated.

Store Delivery Exceptions

Delivery to stores is not available for swatches and paint samples, fresh flowers and plants, some wines & spirits, fresh food items, gift cards, Art2Order, some personalised items, items made to your order, fabric by the metre, domestic appliances, Gift Experiences, the Next Directory, items ordered from Next Garden, Hammonds bedrooms, Beaverbrooks products, D&G, Versace, Moncler & Monnalisa products or some large 2 person delivery items

Courier Delivery

Our standard courier delivery charge to home is £4.95 per delivery for one person delivery items. The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand. When the standard courier service is not available, Next will deliver by an alternative carrier and this may take longer. Delivery of items requiring 2 person delivery is charged at £15.00. Weekend delivery for furniture, upholstery and large homeware is available between 7.30am and 6.00pm Saturday and Sunday. Next day delivery is not available for Sale items. In Northern Ireland, the standard next day delivery service applies on orders placed Sunday to Friday. Orders placed on a Saturday will be delivered on Monday.

For full courier delivery charges, see the DELIVERY CHARGES section.

Specific delivery details will be confirmed at the time you order. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. We do not deliver wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. We do not deliver fresh flowers & plants outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

Delivery Charges

Our standard courier delivery charge to home is £4.95 per order for one person delivery items. Items requiring 2 person delivery are charged at £15.00 per delivery. The following exceptions apply: wine & spirits £4.95 per box; personalised picture gifts £4.95 per item; Gift Cards £2 for standard delivery Royal Mail 1st class, £3 Royal Mail 1st Class Recorded Delivery and £5 Royal Mail Special Delivery, Gift Card orders with £125 to £200 value will automatically charge a special delivery rate (free delivery for eVouchers); large domestic appliances from £19.99 per item for England, Scotland & Wales, and £34.99 for Northern Ireland - charges will be detailed at point of order. These additional delivery charges will not be refunded if you cancel or return your order unless the product is faulty or does not fit the description given. We do not deliver fresh flowers and plants, wine & spirits outside mainland UK and Northern Ireland, this includes to BFPO addresses. Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.

nextunlimited Service

To subscribe to nextunlimited, you must have a valid e-mail address registered to your account. nextunlimited orders can be placed over the telephone, or online once you have logged into your account at next.co.uk.

Subject to the exceptions listed below, the nextunlimited service includes orders for home delivery, 2 person delivery items and deliveries to Evri Parcel Shop. The service costs £22.50 for 12 months’ subscription.

If you are a credit account holder, the nextunlimited subscription charge will be added to your credit account and will show on your statement as a one off charge for the year. Interest will be charged on the subscription if you do not pay off your balance in full before the next statement from the statement date following the date on which the subscription is added to your account. At the time of your purchase, the charge will be added to your total at checkout.

The service will be immediately activated upon sign up. The charge for the nextunlimited service will not be included in any other offer or incentive.

nextunlimited can also be used to cover delivery for purchases made via some of our partner sites, which currently includes Laura Ashley. Partnering brands eligible to use nextunlimited are subject to change, at our discretion.

Returns with nextunlimited:

If you purchased a nextunlimited subscription before 27/01/23:
You will continue to access free courier returns until the end of your current subscription.

If you purchased a new nextunlimited subscription, started a free trial, or manually renewed on or after 27/01/23:
Your subscription will not give you access to free courier returns, this will be charged at the standard rate.

If your nextunlimited subscription auto-renewed before 23/03/23:
You will continue to access free courier returns until the end of your current subscription. For future auto-renewals, courier returns will not be included.

If your nextunlimited subscription is set to auto-renew on or after 23/03/23:
Your auto-renewed subscription will not give you access to free courier returns, this will be charged at the standard rate.

Please note, ‘courier returns’ refers to all Evri return methods, which includes home courier collection, parcel shops and lockers. These methods cost £2.50 per return.

Returns to stores remain free for all customers.

For more information on your subscription start date and auto-renewal status, please visit your My Account area.

Next reserve the right to amend return fees, including the right to charge customers with nextunlimited subscriptions, by giving reasonable notice of any change.

The return of non faulty large furniture items are subject to a one off charge of £30 in the first 14 days of having received your item/s (starting the day after delivery) up to £60 after day 15 as the item/s will require a full independent 2 part inspection (in your home pre-collection and at our warehouse) to re-evaluate the stock for resale before you receive your refund. You must take reasonable care of the goods whilst they are in your possession. Please return goods to us in their original packaging and ensure that all parts and fittings are included.

If you return goods to us without arranging collection by us, we will not be responsible for any loss or damage to them. We recommend a recorded or secure delivery method is used when returning goods to us. If goods are lost or damaged in transit, we may charge you the value for loss or damage, or deduct this amount from your refund.

The nextunlimited Service does not include:

1. Orders for the following: fresh flowers, Art2 Order, Gift Cards, gift experiences, items from Next Garden, some personalised items and items made to order, fitted bedrooms by Hammonds and large domestic appliances.
2. The service is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes.

It is your responsibility to ensure you use the nextunlimited service in accordance with the terms and conditions. Any breach by you will result in the termination of your subscription and no refund will be given. Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time. If Next discontinues the offer, you will be refunded pro rata for the remaining months of your subscription.

The nextunlimited 1 month free trial

Available to nextpay customers only. Customers must not have had a full nextunlimited subscription in the past 6 months or 3 previous 1 month free trials at any time. The trial includes 30 days of free standard home delivery. By signing up to the trial you are agreeing to sign up to 12 months of nextunlimited at the end of your trial period, and that payment of £22.50 will be automatically charged to your nextpay account at the end of the trial. You have the right to cancel this trial at any time. For the avoidance of doubt, the start date of your subscription is the day after your free trial ends. Exceptions, cancellation rights, terms and conditions apply.

Standard next day delivery

The standard next day delivery service applies to most orders placed before 11pm. All courier delivery services are subject to stock, courier area and availability and demand.

Cancellation Rights for nextunlimited

nextunlimited can be cancelled at any time. If you cancel this subscription within its first 14 days and the service has not been used you will be refunded in full. If you wish to do so, please login to your account at next.co.uk and click on the nextunlimited section of ‘My Account.’

After the first 14 days, no refund will be given and access to nextunlimited will immediately stop. This includes if credit is withdrawn or you close your credit account. To cancel after 14 days please phone the customer service team on 0333 777 8000. Please check your service provider for charges.

Renewal of nextunlimited

If you have a credit account you will be contacted before your 12 month subscription is automatically renewed. Please note, in order for your subscription to be renewed your account must have sufficient credit to cover the renewal cost. For customers without a credit account, we will contact you before your subscription is due to expire. The subscription is non-transferable between accounts.

If you purchase nextunlimited with a Credit or Debit card, your subscription will be auto-renewed on an annual basis. You will be contacted before your 12 month subscription is automatically renewed and have the option to change your renewal status via My Account, at any time during your subscription.

For customers paying with an alternative method (paypal, apple pay, gift cards etc.) we will contact you before your subscription is due to expire. The subscription is non-transferable between accounts.

Please note if you subsequently open a credit account whilst you have an active next unlimited subscription, your subscription will be amended to automatically renew on your expiry date. The charge of £22.50 for another annual subscription will be added to your account as a one off charge for the year and will show on your next statement following renewal. This preference can be changed to not automatically renew at any time and managed through your My Account setting.

Next Day Delivery- Excluded Post Codes

The next day delivery service applies to most orders placed before 11pm . The next day delivery service is only available in our personal courier areas and is subject to stock and courier availability and demand. When the personal courier service is not available, Next will deliver by an alternative carrier and this may take longer. It is not applicable to fresh flowers & plants, fresh food items, some wine & spirits, , Gift Cards, Art 2 Order, personalised items or items made to order, Gift Experiences, fitted bedrooms by Hammonds, or Beaverbrook products. Domestic Appliances can be delivered next day, but a surcharge applies. Delivery times cannot be guaranteed. Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you order.

Next Day Delivery is not available in the following postcodes (subject to change)

NB If the first 4/5 characters of any of these entries match your postcode (eg. AB12 3xx), this information relates to you. 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2, EC2A 3, EC2A 4, EC2M 5, EC2N 1, EC2N 2, EC2N 3, EC2N 4, EC2P 2, EC2R 5, EC2R 6, EC2R 7, EC2R 8, EC2V 5, EC2V 6, EC2V 7, EC2V 8, EC2Y 5, EC2Y 8, EC2Y 9, EC3A 1, EC3A 2, EC3A 3, EC3A 4, EC3A 5, EC3A 6, EC3A 7, EC3A 8, EC3M 1, EC3M 2, EC3M 3, EC3M 4, EC3M 5, EC3M 6, EC3M 7, EC3M 8, EC3N 1, EC3N 2, EC3N 3, EC3N 4, EC3P 3, EC3R 5, EC3R 6, EC3R 7, EC3R 8, EC3V 0, EC3V 1, EC3V 3, EC3V 4, EC3V 9, EC4A 1, EC4A 2, EC4A 3, EC4A 4, EC4M 5, EC4M 6, EC4M 7, EC4M 8, EC4M 9, EC4N 1, EC4N 4, EC4N 5, EC4N 6, EC4N 7, EC4N 8, EC4P 4, EC4R 0, EC4R 1, EC4R 2, EC4R 3, EC4R 9, EC4V 2, EC4V 3, EC4V 4, EC4V 5, EC4V 6, EC4Y 0, EC4Y 1, EC4Y 7, EC4Y 8, EC4Y 9, EH34 5, EH36 5, EH41 4, EH42 1, FK17 8, FK18 8, FK19 8, FK20 8, FK21 8, G53 6, G69 8, G81 5, G83 7, G83 8, G83 9, G84 0, G84 8, GU11 9, GU14 0, GU14 4, GU15 9, GU22 2, GU25 9, GY1 1, GY1 2, GY1 3, GY1 4, GY1 6, GY10 1, GY2 4, GY3 5, GY4 6, GY5 7, GY6 8, GY7 9, GY8 0, GY9 3, HS1 2, HS2 0, HS2 9, HS3 3, HS4 3, HS5 3, HS6 5, HS7 5, HS8 5, HS9 5, HU11 4, HU12 0, IM1 1, IM1 2, IM1 3, IM1 4, IM1 5, IM2 1, IM2 2, IM2 3, IM2 4, IM2 5, IM2 6, IM2 7, IM3 1, IM3 2, IM3 3, IM3 4, IM4 1, IM4 2, IM4 3, IM4 4, IM4 5, IM4 6, IM4 7, IM5 1, IM5 2, IM5 3, IM6 1, IM6 2, IM7 1, IM7 2, IM7 3, IM7 4, IM7 5, IM8 1, IM8 2, IM8 3, IM9 1, IM9 2, IM9 3, IM9 4, IM9 5, IM9 6, IM99 1, IM99 6, IV1 1, IV1 3, IV1 9, IV10 8, IV11 8, IV12 4, IV12 5, IV13 7, IV14 9, IV15 0, IV15 9, IV16 9, IV17 0, IV18 0, IV19 1, IV2 3, IV2 4, IV2 5, IV2 6, IV2 7, IV20 1, IV21 2, IV22 2, IV23 2, IV24 3, IV25 3, IV26 2, IV27 4, IV28 3, IV3 5, IV3 8, IV30 1, IV30 4, IV30 5, IV30 6, IV30 8, IV31 6, IV32 7, IV36 1, IV36 2, IV36 3, IV4 7, IV40 8, IV41 8, IV42 8, IV43 8, IV44 8, IV45 8, IV46 8, IV47 8, IV48 8, IV49 9, IV5 7, IV51 9, IV52 8, IV53 8, IV54 8, IV55 8, IV56 8, IV6 7, IV63 6, IV63 7, IV7 8, IV8 8, IV9 8, IV99 1, JE1 0, JE1 1, JE1 2, JE1 3, JE1 4, JE1 5, JE1 6, JE1 7, JE1 8, JE1 9, JE2 3, JE2 4, JE2 6, JE2 7, JE3 1, JE3 2, JE3 3, JE3 4, JE3 5, JE3 6, JE3 7, JE3 8, JE3 9, JE4 0, JE4 2, JE4 5, JE4 8, JE4 9, KA16 9, KA19 8, KA27 8, KA28 0, KA6 7, KW1 4, KW1 5, KW10 6, KW11 6, KW12 6, KW13 6, KW14 7, KW14 8, KW15 1, KW15 9, KW16 3, KW17 2, KW2 6, KW3 6, KW5 6, KW6 6, KW7 6, KW8 6, KW9 6, LA22 9, LA8 0, LA8 8, LA8 9, LE19 4, NE35 9, NE66 4, NE66 5, NE67 5, NE69 7, NE70 7, NE71 6, NR19 9, NR27 7, NR30 9, NR32 9, NR7 7, PA2 8, PA20 0, PA20 9, PA21 2, PA22 3, PA23 7, PA23 8, PA24 8, PA25 8, PA26 8, PA27 8, PA28 6, PA29 6, PA30 8, PA31 8, PA31 9, PA32 8, PA33 1, PA34 4, PA34 5, PA35 1, PA36 4, PA37 1, PA38 4, PA41 7, PA42 7, PA43 7, PA44 7, PA45 7, PA46 7, PA47 7, PA48 7, PA49 7, PA60 7, PA61 7, PA62 6, PA63 6, PA64 6, PA65 6, PA66 6, PA67 6, PA68 6, PA69 6, PA70 6, PA71 6, PA72 6, PA73 6, PA74 6, PA75 6, PA76 6, PA77 6, PA78 6, PA80 5, PH10 6, PH10 7, PH13 9, PH15 2, PH16 5, PH17 2, PH18 5, PH19 1, PH20 1, PH21 1, PH22 1, PH23 3, PH24 3, PH25 3, PH26 3, PH30 4, PH31 4, PH32 4, PH33 6, PH33 7, PH34 4, PH35 4, PH36 4, PH37 4, PH38 4, PH39 4, PH40 4, PH41 2, PH41 4, PH42 4, PH43 4, PH44 4, PH49 4, PH50 4, PH8 0, PH9 0, PL1 1, PL1 2, PL1 3, PL1 9, PL11 2, PL12 9, PL13 9, PL14 6, PL14 9, PL15 0, PL17 0, PL17 7, PL19 0, PL19 1, PL19 9, PL2 2, PL2 9, PL25 9, PL27 9, PL31 9, S12 3, S5 7, S63 3, S80 3, S80 4, S9 1, SO19 9, SO31 4, SS7 9, SW15 9, SW16 9, SW17 1, SW19 9, SW2 9, SW20 2, SW3 9, SW6 9, SW9 1, TD10 6, TD11 3, TD12 4, TD13 5, TD15 2, TD2 6, TD3 6, TD4 6, TD5 7, TD6 9, TD7 5, TD9 0, TD9 9, TR11 3, TR12 7, TR13 0, TR14 9, TR15 2, TR2 4, TR2 5, TR20 8, TR21 0, TR22 0, TR23 0, TR24 0, TR25 0, TR4 8, TR4 9, TR6 0, TW4 6, TW5 9, W1A 1, W1A 2, W1A 3, W1A 4, W1A 9, W1B 1, W1B 2, W1B 3, W1B 4, W1B 5, W1C 1, W1C 2, W1D 1, W1D 2, W1D 3, W1D 4, W1D 5, W1D 6, W1D 7, W1F 0, W1F 7, W1F 8, W1F 9, W1G 0, W1G 6, W1G 7, W1G 8, W1G 9, W1H 1, W1H 2, W1H 4, W1H 5, W1H 6, W1H 7, W1J 0, W1J 5, W1J 6, W1J 7, W1J 8, W1J 9, W1K 2, W1K 3, W1K 4, W1K 5, W1K 6, W1K 7, W1S 1, W1S 2, W1S 3, W1S 4, W1T 1, W1T 2, W1T 3, W1T 4, W1T 5, W1T 6, W1T 7, W1U 1, W1U 2, W1U 3, W1U 4, W1U 5, W1U 6, W1U 7, W1U 8, W1W 5, W1W 6, W1W 7, W1W 8, WC1A 1, WC1A 2, WC1B 3, WC1B 4, WC1B 5, WC1E 6, WC1E 7, WC1H 0, WC1H 8, WC1H 9, WC1N 1, WC1N 2, WC1N 3, WC1R 4, WC1R 5, WC1V 6, WC1V 7, WC1X 0, WC1X 8, WC1X 9, WC2A 1, WC2A 2, WC2A 3, WC2B 4, WC2B 5, WC2B 6, WC2E 7, WC2E 8, WC2E 9, WC2H 0, WC2H 7, WC2H 8, WC2H 9, WC2N 4, WC2N 5, WC2N 6, WC2R 0, WC2R 1, WC2R 2, WC2R 3, ZE1 0, ZE1 9, ZE2 9, ZE3 9.

Delivery to an Evri Parcel Shop

Standard delivery charge to an Evri Parcel shop is £3.50. Evri Parcel Shops cannot be used for delivery of fresh flowers & plants, wine, items ordered from Little Label, 2 person delivery items, items made to your specification, Hammonds bedrooms, , domestic appliances, Beaverbrooks, Art2Order, , Garden and Plants and Gift Experiences. Standard next day delivery is available to most Evri Parcel Shops. This is with the exception of Sundays and Bank Holidays. No parcels will be delivered to an Evri Parcel Shop on these days but any parcels already delivered will be available for collection. We will email or text you when your order has arrived and is ready for collection at your designated Evri Parcel Shop. Your parcel will be kept at your designated Evri Parcel Shop for 10 days. We will send you a reminder text or email to collect your parcel before we return it to our warehouse. Evri Parcel Shop opening times and days cannot be guaranteed. All delivery services are subject to stock and demand. When collecting a parcel delivered to an Evri Parcel Shop, please take one form of personal identification e.g. driving licence, passport or utility bill. If a representative is collecting a parcel the identification supplied should be for the customer that has placed the order.

Northern Ireland

Returns Information

If the whole order for which Delivery has been charged is returned, the £4.95 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Or within 14 days of cancelling your order, if you have informed us in writing of your wish to cancel, within 14 days of delivery (begining on the day after you receive the goods). Returns to store are free. Returns collected by Next from your home cost £2.50 per collection. The returns charge will be deducted from your account or from the sum refunded to you. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.

Next Day Delivery is not available on Sale items. Specific delivery details will be confirmed at the time you place your order.

If the whole of an order for which Delivery has been charged is returned, the £4.95 charge will be refunded, (if you have a “pay with order” account, this will be deducted from your refund). Any order of large items which require a 2 person delivery will be charged at £15.00;. You will be informed at point of order if your goods require 2 person delivery. Return your unwanted item(s) within 14 days (beginning on the day after the day you receive the goods). Returns collected by Next from your home cost £2.50 per collection. The returns charge will be deducted from your account. If you have any questions please go to www.next.co.uk/help where we have a full range of information to help you, or call us on 0333 777 8000 or call our self-serve on 0800 587 7758. For call charges contact your service provider.

Express 5 Day Delivery for Furniture And Sofas

Products on the express delivery will be delivered to your home within 5 working days. If your order consists entirely of 5 day delivery items and they are in stock then you will be offered a delivery date within 5 working days. If all your items are on the 5 day delivery service you will be offered 1 date within the 5 day slot otherwise the delivery will be outside this lead time. If the first delivery date you are offered is out of the 5 working day period then please contact the customer services team on 0333 777 8077#

Note: The 5 day delivery offer is only available in core delivery areas covered by Next delivery fleet. Please check on ordering. Out of the core delivery areas you will be offered the first available delivery slot. Customers ordering one or more items in an order will only be charged once. We are unable to deliver furniture and sofas outside of the UK.

Delivery to Alternate Address

This service allows orders placed by credit account to be delivered to the account address as well as up to 5 other addresses. Additional delivery addresses can be added to your Account either during checkout or by logging into ‘My Account' and selecting the ‘Delivery Address' option. You must sign into your Next Account with your password to use this feature. Unfortunately we are unable to deliver to workplace addresses. After the new address details have been entered we will ask you to authenticate the new address against your billing address by entering your credit card details (the credit card must be registered to your billing address). If you are a new credit customer, then payment will be taken from the card for the full order value. Once this order has been successfully processed, you can start having items delivered to an alternative residential address. To enable us to deliver to a different address to your ‘Account Address' on some occasions we may require you to pay by credit card for your order when you checkout. The credit card must be registered to the Account Address. Alternative addresses will expire after 13 months if not used.

Gift Cards or eVouchers cannot be used to pay for goods purchased and delivered to an alternative delivery address . In the instance that part of the order is delivered to a store and part is delivered to a new address, the order may still need to be paid for in full by credit card.

Free Delivery Offers

Free delivery offers are subject to availability and are NOT applicable to some wines & spirits, Gift Cards, Art2Order, personalised gifts, eGiftcards, domestic appliances, Gift Experiences, Made2Measure, fitted bedrooms by Hammonds ,sofas, selected large home items. Free delivery and other offer codes remain the property of Next, are non-transferable and may not be reproduced in any other form or used in conjunction with any other offer.

Free delivery on a second order within 30 minutes of an initial order is only offered where a delivery fee has been paid on the initial order.

Flowers Delivery

There is no delivery charge for flowers including any add on gifts. Flower stems and hardware may vary from those pictured according to seasonality and availability. Fresh Flower cancellations and changes are possible up to 48 hours prior to delivery.

Most fresh flower orders placed Monday to Friday before 9pm can be delivered the next day. Most orders made on Saturday before 12pm and Sunday before 12pm can be delivered next day. No deliveries are made on Bank Holidays or the day following a Bank Holiday. Delivery times cannot be guaranteed. Delivery is generally to mainland UK postcodes only, excluding Northern Ireland.

You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from and delivered to those over 18 years of age. Flower orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.

Wine & Spirits Delivery

Most wine & spirits orders placed before 4.30pm can be delivered within 48 hours.

No deliveries are made on Bank Holidays or the day following a Bank Holiday.

You will be advised of delivery availability at time of ordering. Orders for alcohol can only be taken from and delivered to those over 18 years of age. Wine orders are not returnable, for refunds on a faulty item please phone 0333 777 8050#.

Returning to a Store

You may return most items in a new and unused condition and wherever possible in the original packaging. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. This service is available in most Next stores except our airport and Fabled stores and is free of charge. If you are returning an item via a store, please take your delivery note with you. For details of your nearest store please call 0333 777 8939# or log on to next.co.uk/stores. Certain items cannot be returned to stores, as detailed in the EXCEPTIONS TO THE RETURNS POLICY section. Items bought in store using a Next Directory Card or nextpay card cannot be returned via the Courier and must be returned to a store.

Returns Via Courier

You may return most items in a new and unused condition. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund. If you want to cancel/return your order you must tell us within 14 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items. To return large Home items see Sofa And Furniture Returns And Cancellations below. To return Beaverbrooks products, see separate heading below. For all the details see EXCEPTIONS TO THE RETURNS POLICY section. Most returns collected by Next from your home are charged at £2.50 per collection. Collections in Northern Ireland are £2.50. This charge is applied per collection even if you return multiple orders via one courier collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid for the order using your Next credit account, this charge will be applied to your account on receipt of the return. If you return the whole order the £4.95 delivery charge will be refunded. Items bought in store using a Next credit account cannot be returned via a courier and must be returned to a store.

Using an Evri Parcel Shop to Return an Order

Fashion and small homeware (excluding electrical) items in a new and unused condition can be returned via an Evri Parcel Shop. To return items you will need the ‘peel off’ returns label from the original despatch note. Without this a return cannot be completed at an Envri Parcel Shop. Specific packaging or despatch bag are not required. Items should be returned in the original packaging, if tags have been removed we may be unable to process a refund.The items should be in a sealed secure parcel, with the ‘peel off’ returns label attached. You will receive proof that you have returned a parcel at an Evri Parcel Shop. Evri Parcel shops will not accept the following Next items for return: items delivered by 2 person delivery, Moncler, Versace, Dolce & Gabbana and Monnalisa products, fresh flowers & plants, some wine & spirits, domestic appliances, copies of the Next Directory and products for return to Hammonds, Garden & Plants and Gift Experiences Refunds will be made once the parcel has arrived back at our Returns Centre. This may take up to 7 days. Returns are charged at £2.50 per collection. If you paid for the order by credit/ debit card, Klarna, Paypal or Apple pay, any charges will be deducted from your refund. If you paid using your Next credit account, the returns charge will be added to your account.

Returns by Post

To return by post call 0333 777 4574# to request a returns label, then take to your nearest Post Office.

Exceptions to the Returns Policy

The following exceptions apply to our returns policy. We cannot accept any returns through our airport or Fabled stores. . We are unable to accept the return items delivered by 2 person delivery, domestic appliances, Beaverbrooks’ products, personalise me (for how to return these see separate heading), l and products for return to Hammonds, Gift Experiences or copies of the Next Directory through our stores. A non-refundable collection charge of £30 will be applied to large homeware, furniture and upholstery items if delivery is refused, or collection is requested, unless the product is faulty or does not fit the description given.. No refunds or exchanges can be given on items made to your specification, made to measure items, or on either unsealed pots of paint including sample pots, unless there is a manufacturing defect or the goods are not as ordered. For hygiene reasons, pierced jewellery items, cosmetics, toiletries and mattresses cannot be returned if unwrapped or unsealed unless faulty. Perishable items such as food, plants, drinks and fresh flowers cannot be returned. Our children's shoe-fitting tool is non-refundable. Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with your legal rights. Gift cards/ eGiftcards/vouchers cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.

Refund Cards

Refund Cards are credited with the value of goods returned and can be used by the recipient only in full or part payment for goods purchased from participating Next Retail stores. This card cannot be used to purchase from Next Online, Little Label, to pay towards a credit account and cannot be used online or to purchase Gift Cards or E-vouchers.

Before you receive the card we may ask for your address which we will retain to monitor use of our refund policy. On redemption you may be required to confirm your address and if this does not match the address previously given we reserve the right to refuse to honour the card.

The value of purchases will be deducted from the balance on the card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside the UK are subject to currency conversion at the prevailing daily rate.

The card is not for re-sale or transferable and cannot be exchanged for cash. No change or refund will be given. The card will not be honoured if sold. If found cut in two and return to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester, UK, LE19 4AT.

To check the balance at any time, call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.

The card will expire 24 months after last use or balance check and any remaining balance will be deducted.

Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

The card will expire 24 months after last use or balance check and any remaining balance will be deducted.

Next cannot accept responsibility if your card is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This card remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the card at any time. Your statutory rights are not affected.

Next Credit Accounts High Returns Policy

Next may suspend or terminate your ability to order additional items using your Next credit account if we determine that the rate at which you return items (‘returns rate’), when compared to the number of items ordered and retained, is too high.If you meet the criteria, we will notify you and work with you to find a way to improve your returns rate. We really want you to be able to continue shopping with us. However, if your returns rate remains high, we may have to take the difficult decision to restrict your available credit and request you pay down any outstanding balance in line with your monthly statements before closing your account.We need to ensure that we manage our operating costs effectively for the benefit of all of our customers, so that we do not have to pass on unnecessary costs to you and others.

Your credit agreement with Next states that we may suspend, restrict or terminate your right to draw on your credit account at any time, for any objectively justified reason. We consider that a high returns rate may constitute such a reason.

If you are experiencing financial difficulties, please click here.

Next reserves the right to amend these terms and conditions at any time. Your statutory rights are not affected.

See below for all the methods we accept for payment of purchases from Next. For details of how to make payments towards your next credit account click here to see our help site and select “Payments”.

Online

• Next credit account, Nextpay, or Next3Step
• All major credit and debit cards
• Next gift cards and e-vouchers
• Paypal
• Klarna
• Apple Pay

In-store

• Nextpay Card
• Nextpay App
• All major credit and debit cards (including Apple Pay and Google Pay)
• Next gift Cards and e-vouchers
• Cash

Phone

• Next credit account, Nextpay or next3Step (new credit applications accepted online only)
• All major credit and debit cards
• Next gift cards and e-vouchers

The taking of payment from you by Next under any of the means set out above or in accordance with a Next Account does not indicate that a contract has been formed between you and Next. By placing a telephone order or by completing and submitting the electronic order form including your payment details you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Payment will be refunded to you if your offer is later refused or rejected by Next.

Nextpay Credit Account

Representative 24.9% APR variable.

Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a Nextpay Credit Account. If you require copies of previous terms, please call our contact centre on 0333 777 8247#.

Next3step Credit Account

Representative 29.9% APR variable.

Click here for the current unpersonalised terms and conditions. These terms are correct at today’s date and are subject to change. You will be presented with a credit agreement containing full terms and conditions if you apply for a next3step credit account. If you require copies of previous terms, please call our contact centre on 0333 777 8172#.

Credit Marketing

The available credit shown in marketing material is correct at the time it was created. Your credit limit is subject to change. The amount of available credit is dependent on the current status of orders, returns and payments. Log in to your 'My Account’ area to view your current available credit.

£10 off Credit Welcome Offer

£10 will be credited to your account balance on the date of your first statement following your first qualifying purchase only. This offer is only available to customers opening a credit account and may be withdrawn at any time. Minimum purchase value is £15 in a single transaction after other discounts and gift cards/e-vouchers have been applied. Excludes delivery charges, nextunlimited subscriptions and the purchase of gift cards/e-vouchers. This offer can only be redeemed on purchases made on next.co.uk or in a Next store with a nextpay account.If you return items included in the order for a refund we may deduct some or all of the £10 credited to your account if the value of the items you keep is less than the minimum order value (£15).

Where you can use your Next credit account:

nextpay

- Next Online

You can also use a nextpay credit account on the following retailers websites in partnership with Next Online:

- Laura Ashley (next.co.uk/lauraashley)

- Victoria Secret (please note this does not include redemption of the £10 welcome offer to credit)

In store

You can use a nextpay card (formally known as Directory Card) or the nextpay in-app digi card in the following retailers stores:

- Next

next3step

You can use a next3step credit account online through the following retailers websites:

- Next Online

Free chocolates with selected Valentine’s Day bouquets

This offer is available on selected Valentine’s Day flower items only and is subject to availability.

There is no minimum order value to redeem this offer and will be automatically applied at checkout on a qualifying order.

Promotion is only available on orders placed before 4pm on 13th February, and the promotion can be withdrawn at any time by Next.

Usual delivery times, methods and charges apply.

Our usual returns policy applies. Please contact our customer services team on 0333 777 8000*. *For call charges contact your service provider.

Blue Monday Lipsy Competition 2023

The Promoter: Lipsy Limited (registered at Company no. 05728110), 200 – 208 Tottenham Court Road, London, W1T 7PL

Friends Like These Competition January 2023

To enter today’s competition:

1. Follow @lipsylondon

2. Like and save the post

3. Tag a friend friend in the comment section

4. Share to your stories for an extra entry

Please Note: Only the official @Lipsylondon account will contact you if you are successful. Any other account claiming to contact you on behalf of Lipsy London is not legitimate.

This giveaway opens on [16th January 2023 at 16.00pm and closes on 23rd January 2023 at 16.00pm]. UK 18+ only. We will only notify the winner here on Instagram, via our official account @Lipsylondon. This giveaway is in no way endorsed, affiliated with, administered, or sponsored by Instagram.

1. Eligibility: This Promotion is open to UK residents, aged 18 or over, excluding:
a. employees of Lipsy Ltd or its holding or subsidiary companies;b. employees or agents or suppliers of of Lipsy Ltd or its holding or subsidiary companies, who are professionally connected with the competition or its administration; or c. members of the immediate families or households of a) and b) above.
2. Start date/Time: [16th January 2023 - 16.00pm]
3. Closing date/Time: [23rd January 2023 - 16.00pm]
4. To enter, entrants must do the following on the official @Lipsylondon Instagram account between 16.00pm on the start date and 16.00pm on the closing date as well as the below:
A. Follow @lipsylondonB. Like and save the postC. Tag a friend in the comment sectionD. Share to their stories for an extra entry
5. Entries made after 16.00pm on [23rd January 2023], will not be counted
6. One winner will be selected at random by @friendslikethese on [Monday 23rd January 2023] after 16.00pm and contacted directly by @friendslikethese Limited via Instagram direct mail before midnight that day.
7. The winner will be selected at random by @Lipsylondon on [23rd January 2023] at 16:00PM and contacted directly by @Lipsylondon Limited via Instagram direct mail before midnight that day.
8. The winner contacted via direct message from the official @Lipsylondon Instagram account on [23rd January 2023] by midnight.
9. The winner must confirm whether they wish to claim the prize within 3 days of receiving a notification. If the winner fails to do so, the winner shall forfeit the prize and Lipsy London reserves the right to award the prize to a reserve winner selected at the same time as the original winner. Lipsy London does not accept any responsibility if you are not able to claim the prize.
10. In the event of unforeseen circumstances Lipsy London reserves the right to substitute the prize for an alternative of equal or greater value. All reasonable efforts will be made to contact the winner before awarding the prize to a reserve.
11. The prize is as follows:

- 1 x Virgin Experience Spa Day Collection Voucher (worth £102)

- 1 x £100 Next voucher to spend on our latest Lipsy collection

12. The entirety of this prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the Winner as specified in these Terms and Conditions.
13. This prize will be sent to the winner within 6 months of the competition ending and the exact date will be advised by the Lipsy marketing team to the winner upon winning.
14. Lipsy will contact the prize winner via Instagram direct mail as soon as practicable to verify details for the prize..
15. The winner must be a UK resident and currently residing in the UK.
16. Lipsy decision is final and no correspondence will be entered into.
17. Lipsy reserves the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.
18. By entering the competition you agree to being contacted for competition and marketing purposes by email, mail or telephone, from which you may opt out at any time, and to your personal details being used to administer the competition.
19. The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
20. If you object to any or all of your details being published or made available, please contact Lipsy London at marketing@lipsy.co.uk.
21. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of Lipsy. Accordingly, Lipsy may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to Lipsy as a result thereof.
22. To the fullest extent permitted by law, Lipsy excludes all liability for any loss, damage, personal injury or death suffered by the prize winner and/or their guest as a result of accepting the prize, except where it is caused by the negligence of Lipsy, its agents or distributors or that of their employees. Your statutory rights are not affected.
23. The competition and these Terms and Conditions are governed by English law and the parties submit to the non-exclusive jurisdiction of the English courts.
Details of the competition winner will be available for 14 days after the competition ends by writing to Lipsy London Limited Marketing, Glen House, Tottenham Court Road, London, W1T 7PL and Lipsy London will provide the details of the winning entry to the Advertising Standards Authority on request.

Win the Love & Roses ‘Just Like January’ Edit and a £100 Next Voucher

1. Eligibility: This Promotion is open to UK residents, aged 18 or over, excluding employees of Lipsy Ltd and Next PLC and its subsidiary companies.
2. One entry per person allowed. No purchase necessary.
3. Start Date: 9th January 2023, 6pm
4. Closing date: 16th January 2023, 6pm
5. To enter, entrants must do the following on the official @LoveandRoses Instagram account between 9AM on the start date and 9PM on the closing date.

A. Follow @loveandroses

B. Like and save the post

C. Tag a friend in the comment section

D. Share to your stories and tag @loveandroses for an extra entry

6. Entries made after 16th January 2023, will not be counted.
7. The Winner will be selected at random by Love & Roses on the 17th January and contacted directly by Love & Roses Limited via Instagram direct mail on or after midday that day.
8. The winner must confirm whether he or she wishes to claim the prize within 3 days of receiving a notification per day. If the winner fails to do so, the winner shall forfeit the prize and Love & Roses reserves the right to award the prize to a reserve winner selected at the same time as the original winner. In the event of unforeseen circumstances Love & Roses reserves the right to substitute the prize for an alternative of equal or greater value. All reasonable efforts will be made to contact the winner before awarding the prize to a reserve.
9. The prize is as follows:
10. To enter, entrants must do the following on the official @friendslikethese Instagram account between 16.00pm on the start date and 12.00pm on the closing date as well as the below:

- 5 Pieces from the ‘Just Like January’ Edit up to the value of £300. (Subject to sizes and availability).

- £100 Next voucher for the winner.

11. The entirety of this prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the Winner as specified in the entry Terms & Conditions.
12. This prize must be fulfilled within 6 months of the competition ending – the exact date will be advised by the Love & Roses marketing team upon winning.
13. Love & Roses will contact the prize winner to verify details for the prize.
14. The winner must be UK residents and currently residing in the UK.
15. The Promoters decision is final and no correspondence will be entered into.
16. Love & Roses reserves the right to verify all entries including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.
17. By entering the competition you agree to being contacted for competition and marketing purposes by email, mail or telephone, from which you may opt out at any time, and to your personal details being used to administer the competition
18. The Winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
19. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of Love & Roses. Accordingly, Love & Roses may at its absolute discretion vary, amend or withdraw the competition and the Winner agrees that no liability shall attach to the promoter as a result thereof.
20. To the fullest extent permitted by law Love & Roses excludes all liability for any loss, damage or injury suffered by the prize winner and/or their guest as a result of accepting the prize.
21. The competition and these Terms and Conditions are governed by English law and each entrant hereby irrevocably submits to the exclusive jurisdiction of the English courts.
22. The Promoter is: Love & Roses, 200 – 208 Tottenham Court Road, London, W1T 7PL
Details of the competition winner will be available for 14 days after the competition ends by writing to Love & Roses Marketing, Glen House, Tottenham Court Road, London, W1T 7PL

Friends Like These Competition January 2023

The Promoter: Lipsy Limited (registered at Company no. 05728110), 200 – 208 Tottenham Court Road, London, W1T 7PL

Friends Like These Competition January 2023

To enter today’s competition:

1. Follow @friendslikethese

2. Like and save the post

3. Tag a friend in the comment section for an extra entry

4. Share to your stories for an extra entry

Please Note: Only the official @friendslikethese account will contact you if you are successful. Any other account claiming to contact you on behalf of Friends Like These is not legitimate.

This giveaway opens on Monday 16th January 2023 at 16.00pm and closes on Monday 23rd January at 16.00pm]. UK 18+ only. We will only notify the winner here on Instagram, via our official account @FriendsLikeThese. This giveaway is in no way endorsed, affiliated with, administered, or sponsored by Instagram.

1. Eligibility: This Promotion is open to UK residents, aged 18 or over, excluding:
a. employees of Friends Like These (Lipsy Ltd) or its holding or subsidiary companies;b. employees or agents or suppliers of Friends Like These (Lipsy Ltd) or its holding or subsidiary companies, who are professionally connected with the competition or its administration; or c. members of the immediate families or households of a) and b) above.
2. No purchase necessary.
3. Start Date/Time: [Monday 16th January 2023 at 16.00pm]
4. Closing date/Time: [Monday 23rd January 2023 at 16.00pm]
5. To enter, entrants must do the following on the official @friendslikethese Instagram account between 16.00pm on the start date and 16.00pm on the closing date as well as the below:
A. Follow @friendsliketheseB. Like and save the postC. Tag a friend in the comment section for an extra entryD. Share to their stories for an extra entry
6. Entries made after 16.00pm on [23rd January 2023], will not be counted
7. One winner will be selected at random by @friendslikethese on [Monday 23rd January 2023] after 16.00pm and contacted directly by @friendslikethese Limited via Instagram direct mail before midnight that day.
8. The winner will be contacted directly via direct message from the official @friendslikethese Instagram account on [Monday 23rd January 2023] by midnight.
9. The winner must confirm whether they wish to claim the prize within 3 days of receiving a notification. If the winner fails to do so, the winner shall forfeit the prize and Friends Like These reserves the right to award the prize to a reserve winner selected at the same time as the original winner. Friends Like These does not accept any responsibility if you are not able to claim the prize.
10. In the event of unforeseen circumstances Friends Like These reserves the right to substitute the prize for an alternative of equal or greater value. All reasonable efforts will be made to contact the winner before awarding the prize to a reserve.
11. The prize is as follows:

- 1 x £500 Next Voucher

12. The entirety of this prize is non-transferable and non-refundable. It must be taken as offered and will only be awarded to the Winner as specified in these Terms and Conditions.
13. This prize will be sent to the winner within 6 months of the competition ending and the exact date will be advised by the Friends Like These marketing team to the winner upon winning.
14. Friends Like These will contact the prize winner via Instagram direct mail as soon as practicable to verify details for the prize..
15. The winner must be a UK resident and currently residing in the UK.
16. Friends Like These decision is final and no correspondence will be entered into.
17. Friends Like These reserves the right to verify all entries and participants’ eligibility, including but not limited to asking for address and identity details and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions or any instructions forming part of this promotions entry requirements or otherwise where a participant has gained unfair advantage in participating in the promotion or won using fraudulent means.
18. By entering the competition you agree to being contacted for competition and marketing purposes by email, mail or telephone, from which you may opt out at any time, and to your personal details being used to administer the competition.
19. The winner agrees to participate in publicity arising from the promotion in the form of use of their name and image in a congratulations competition social media post.
20. If you object to any or all of your details being published or made available, please contact Lipsy London at marketing@lipsy.co.uk.
21. Events may occur that render the competition itself or the awarding of a prize impossible due to reasons beyond the control of Friends Like These. Accordingly, Friends Like These may at its absolute discretion vary, amend or withdraw the competition and the winner agrees that no liability shall attach to Friends Like These as a result thereof.
22. To the fullest extent permitted by law, Friends Like These excludes all liability for any loss, damage, personal injury or death suffered by the prize winner and/or their guest as a result of accepting the prize, except where it is caused by the negligence of Friends Like These, its agents or distributors or that of their employees. Your statutory rights are not affected.
23. The competition and these Terms and Conditions are governed by English law and the parties submit to the non-exclusive jurisdiction of the English courts.
Details of the competition winner will be available for 14 days after the competition ends by writing to Lipsy London Limited Marketing, Glen House, Tottenham Court Road, London, W1T 7PL and Lipsy London will provide the details of the winning entry to the Advertising Standards Authority on request.

Beauty Box Subscription:

*Subscription period is for 3 months and costs £20 per month. A delivery cost of £4.95 will be applied to each of the 3 boxes. If you have a nextunlimited subscription this delivery cost will be covered by your annual delivery pass. The first box will be delivered within a day or two of the date you first subscribe. Boxes 2 and 3 will be delivered around the 3rd week of the next two months (August and September). You will receive email notifications to confirm your order is on the way.

The full subscription will be activated on sign up. At the time of subscription, the charge for the 1st box will be taken at checkout.

The cost of the 2nd and 3rd boxes will be automatically charged to your credit account at the time of dispatch and will show on your statement as a separate charge. If you do not pay the full balance on your NextPay account by the date set out in your statement (or such later date as we may allow) you will be charged interest at the Standard rate, on each item, from the day after we expect you to receive said items. If you do not have sufficient available credit on your account your subscription will be cancelled and no further boxes will be received.

You can cancel your subscription of box 2 and 3 within the first 14 days of purchase by contacting our call centre on 0333 777 8000. After this time, cancellation of the subscription will not be possible. If you are unhappy with the products for any reason you can return for a full refund subject to the limitations set out in our standard T&Cs www.next.co.uk/terms

Excludes premium, mens, mother and baby beauty boxes.

For reasons of hygiene this product cannot be returned if unwrapped, the seal is broken or the product has been used, unless faulty.

The Ultimate Benefit Brows, Base and Lashes Bundle Promotion

£30.16 discount will be apportioned across all qualifying items when you buy a £30.16 The Ultimate Benefit Brows, Base and Lashes Bundle with any selected 2 Benefit items. The Ultimate Benefit Brows, Base and Lashes Bundle will contain: They're Real Magnet Funsize 3ml, Rollerlash Black Fun Size 3ml, POREfessional Super Setter Funsize 15ml, 24hr Brow Setter Fun Size 2ml, POREfessional Hydrate Fun Size 3ml.

To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.

The The Ultimate Benefit Brows, Base and Lashes Bundle can be added once 2 qualifying Benefit products have been added to the bag on either the Product or Shopping Bag Pages.

The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.

The promotion is available to online customers only. Not compatible with the Next App, recommended for desktop and mobile devices only.

This offer is not available to staff.

Offer ends 24th February 2022, while stocks last.

Save 10% When Buying Selected Beauty Items

This offer is a personalised promotion unique to customers who have met the criteria defined by Next.

This offer is available on selected items only and is subject to availability of those items. – Items included in the promotion can be easily identified by using the linked product page which will show selected items only.

There is no minimum order value to redeem this promotion and the promotion will be automatically applied at checkout. Where there are multiple offers available on a product, please note the offer including the biggest cash saving will be applied.

Promotion is only available on orders placed between 2nd February - 16th February 2023, and the promotion can be withdrawn by Next at any time. The promotion can only be used by the account holder and for one order only; so additional orders will not have the reduction applied. Once the promotion has been used it cannot be reused.

You must be logged in to your account to view and shop the promotion. Usual delivery times, methods and charges apply.

Refunds and returns:

Our usual returns policy applies (link). Please contact our customer services team on 0333 777 8000*. *For call charges contact your service provider. Returns will be credited to your account or your original payment method, as per the standard returns policy. Next have the right to amend the customers balance if there are any refund discrepancies.

Charity t-shirt collaboration our brand Love & Roses is hosting with the Princes Trust

Under the Charities Acts 1992 and 2006 and Cabinet Office guidance, where the public is told that money will be given to a charity as part of a promotion during the course of the Company’s business, this form of statement must be used. This statement must be as accurate as possible, and give consumers clear information about how much money will be given to the Charity during the promotion]

£1.80 from the price of each bespoke Stand Together T-Shirt will be donated to Change A Girls’ Life Campaign.

Change a Girl’s Life Campaign is run by The Prince’s Trust, a registered charity incorporated by Royal Charter in England and Wales (1079675) and Scotland (SC041198).”

The Promoter is: Lipsy Limited, 200 – 208 Tottenham Court Road, London, W1T 7PLDetails of the competition winner will be available for 14 days after the competition ends by writing to Lipsy, Marketing, Glen House, Tottenham Court Road, London, W1T 7PL

Buy One Get One Free

Where you buy two qualifying items as part of the same order you get the cheapest item free. The saving applied will be equal to the price of the cheapest item in the offer and will be apportioned across all qualifying items.

For the offer to apply you must order the qualifying items within the same order, at the same time. The offer applies to selected items at full price only and is subject to availability.

Next Kya White Outdoor Dining Offer

Saving applied will be apportioned across all qualifying items.

E.g. Save £8 when buying any 3 items from the Next Kya White outdoor dining 4pks collection (e.g. Next Kya White 4pk Dinnerplates with Next Kya White 4pk sideplates and Kya White 4pk Bowls)
Offer:

To get the saving, you must order the 3 qualifying items in the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.

Save 10% Next Selected Next Clothing Offer

Saving applied will be apportioned across all qualifying items.

E.g. Save 10% when buying 2 or more selected Next Women’s Chino Shorts Offer:

To get the saving, you must order the qualifying items in the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.

Next 12pc Dinnerset and 4pk Pasta Bowls Offers

Saving applied will be apportioned across all qualifying items.

E.g. Save £2 when buying Next Bronx 12pc Dinnerset with Next Bronx 4pk Pasta Bowls Offer:

	Full Price	Discounted Prices
Item 1	£48	46.67
Item 2	£24	£23.33
Total	£72	£70 (£2 saving applied)

‘3 for 2’, ‘4 for 3’ Offers

Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across all qualifying items.

e.g. 3 for 2 Offer:

To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.

Multibuys

Saving applied will be apportioned across all qualifying items.

E.g. 2 for £8 Offer:

To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.

Save 10% on Next Furniture & Rugs Offer

Saving applied will be apportioned across all qualifying items.

E.g. to read Save 10% when buying 2 or more selected items each priced at £150 or above across Next Sofas, Chairs, Beds, Mattresses, Rugs and Furniture Collections Offer:

To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected items when purchased at full price.

Gift Cards

You can use the Gift Card as full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk*.

You cannot buy a Gift Card with another Gift Card or an e-voucher.

A Gift Card can be used to pay towards the balance of a Next Credit Account online or by calling Selfserve on freephone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note. Please note a Gift Card cannot be used to pay the credit balance of the account used to purchase it in the first place.

You can top up the balance on your Gift Card at any time, in participating Next stores, up to a total maximum of £200 for Next Gift Cards and £500 for Lipsy Gift Cards.

Any payment credited to the Gift Card which is subsequently dishonoured will result in that credit to your card being revoked.

The value of your purchases will be deducted from the balance on your Gift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.

The Gift Card cannot be exchanged for cash. No change or refund will be given

If you find a Gift Card please cut in two please return it to The Next Banking Department, Next Retail Limited, Desford Road, Enderby, Leicester,UK, LE19 4AT.

To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.

Your balance will be updated after every purchase and will be shown on your till receipt.

The Gift Card will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.

Next cannot accept responsibility for your Gift card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

This Gift Card remains the property of Next and is not a cheque guarantee, credit or charge card. For Lipsy Gift cards, please see Lipsy section.

Next reserves the right to amend these terms and conditions and/or discontinue the Gift Card at any time. Your legal rights are not affected.

*Exclusions apply. The Gift Card cannot be used to purchase the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.

eVouchers

You are not required to have a credit account to purchase an eVoucher. A recipient of an eVoucher must have a valid email address. It's possible to receive an eVoucher without having a credit account but it is not possible to redeem the eVoucher online without having created an account with Next.

You can book delivery of the eVoucher up to 60 days in advance but payment will be taken immediately.

Please remember to enter the receiver's email address carefully as we cannot be held responsible if the address is entered incorrectly and someone other than the intended receiver uses the eVoucher. Once you have placed your order online we cannot change the receiver's email address, cancel or issue a refund for your eVoucher.

Your eVoucher can be used by you if you are the purchaser or you receive it as a gift. You can use the eVoucher in full or part payment for goods purchased in participating Next stores in the UK and Ireland or online at next.co.uk.* To redeem your eVoucher instore take a print out of your eVoucher into any participating Next store or present your eVoucher email on your mobile phone.

eVouchers cannot be used to buy Gift Cards or eVouchers or to make a payment to the credit account used to purchase them.

The value of your purchases will be deducted from the balance on your eVoucher when presented; any remaining balance can be used against future purchases. Purchases and refunds outside the UK are subject to currency conversion at the prevailing daily rate. Your balance will be updated after every purchase and will be shown on your till receipt if your purchase was made in store.

If the order value exceeds the amount of the eVoucher, the balance must be paid by credit or debit card or charged to a credit account. If paying with an eVoucher and credit or debit card, your items will be charged at point of order not at point of despatch. The balance on the eVoucher can also be used to pay your credit account (but not the account used to purchase the eVoucher) via next.co.uk or by calling Selfserve on free phone 0800 58 777 58 and quoting your Selfserve account number which can be found on your statement or delivery note.

Where goods purchased online with eVoucher are subsequently returned, monies owing will be refunded in the form of an eVoucher/Gift Card, or refunded to the original method of payment. Where a Next credit account is used, a credit will be applied to the account. Where goods purchased in-store with eVoucher are subsequently returned, monies owing will be paid in the form of a Gift Card.

This eVoucher cannot be exchanged for cash. The eVoucher cannot be returned and refunds will not be given. To check your balance at anytime call 0333 777 8800# in the UK or 1890886111 in the ROI. #For call charges, contact your service provider.

Buying or redeeming an eVoucher is subject to our normal Terms and Conditions and order validation procedures. #For call charges, contact your service provider.

The eVoucher will automatically expire 24 months after the last time that you use it to make a purchase, or check your balance and any remaining balance will be deducted.

Next cannot accept responsibility for your eVoucher if it is lost, stolen, damaged or used without permission. It will not be replaced or its value refunded in any of these circumstances.

Any payment credited to the eVoucher which is subsequently dishonoured will result in the credit being revoked. This eVoucher remains the property of Next and is not a cheque guarantee, credit or charge card.

Next reserves the right to amend these terms and conditions and/or discontinue the eVoucher at any time. Your legal rights are not affected.

Next reserves the right to remove, block or de-activate eVouchers without notice if it has reasonable grounds to do so.

*Exclusions apply. The eVouchers cannot be used for the following: Hammonds bedrooms, domestic appliances, Made 2 Measure.

Online PIN Incentives

In order to redeem your PIN you must have a Next account. It's possible to receive a PIN without having a Next account but it is not possible to redeem the PIN online without a Next account. To hold a Next account you must be over 18 and a UK resident. If you do not have a Next account, you must visit next.co.uk select My Account and register as a new customer. On registration, you must click the dropdown “Do You Have An Incentive Code” enter your PIN and complete registration.

For existing Next account holders, the incentive can only be activated once the PIN is registered at the URL detailed with your PIN. It will not be valid via normal log in through next.co.uk, you must click the offer button accompanying the PIN or visit next.co.uk/epin

The incentive offer is valid for one order only until the date shown with your offer. This offer is only valid on orders made online at the URL stated with your PIN. It is not valid for use in store or for telephone orders. One incentive per customer only.

The PIN can only be used for purchases made online.

The incentive is only valid on orders that meet the condition of your PIN. Offers cannot be used in connection with the purchase Hammonds bedrooms, domestic appliances, Made2Measure. If the order is returned, the money off incentive is not refundable.

The promotion PIN code/ card is not for re-sale and cannot be exchanged for cash. No change or refund will be given so you will need to spend above the face value to ensure the full balance is redeemed, i.e. if you have a £10.00 PIN Offer, you will need to spend £10.01 to ensure the full balance has been redeemed. If the order value exceeds the amount of the PIN Offer, the balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). If paying with a PIN Code and credit or debit card, your items will be charged at point of order not at point of despatch. Where goods purchased online with a PIN Code are subsequently returned, the value of the PIN Code will be deducted from the amount refunded. The PIN/ card will not be honoured if it is sold or exchanged. The PIN remains the property of Next.

Next cannot accept responsibility for your online voucher PIN/card if it is lost, stolen or damaged. It will not be replaced or its value refunded in any of these circumstances.

Offer open to customers of Next Online, who are UK residents over 18 years old only.

Next reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.

Auto PIN (Click to Activate)

Your offer will be communicated to you and then will be automatically activated and loaded onto your account. The minimum spend will be stated on your offer communication. Your offer will then be automatically applied at checkout. Your offer will expire at 9PM on Friday 29th October 2021.

In order to redeem your PIN you must have a Next account. It's possible to receive a PIN without having a Next account but it is not possible to redeem the PIN online without a Next account. To hold a Next account you must be over 18 and a UK resident.

The incentive offer is valid for one order only until the date shown with your offer. It is not valid for use in store or for telephone orders. One incentive per customer only.

The incentive is only valid on orders that meet the condition of your PIN. Offers cannot be used in connection with the purchase Hammonds bedrooms, domestic appliances, Made2Measure. If the order is returned, the money off incentive is not refundable.

The promotional offer cannot be exchanged for cash. No change or refund will be given. if you have a £10.00 off offer, you will need to spend £25.00 to ensure the offer is redeemed. The balance must be paid by debit/credit card or charged to a Next credit account (subject to a credit check when opening a new account). Your items will be charged at point of order. Where goods purchased online with an offer are subsequently returned, the value of the offer will be deducted from the amount refunded.

Offer open to customers of Next Online, who are UK residents over 18 years old only.

Next reserves the right to amend these terms and conditions and/or discontinue the incentive discount at any time.

£5 promotional offer when you shop the app

The offer to receive a £5 reward when you shop the Next app is an online offer only.

• To be eligible for this promotional offer, you must have shopped on the Next app by 11.59pm on the 19th October 2022.
• Only one available per customer. Open to UK, Channel Islands and Isle of Man, residents over 18 years old (excluding employees of Next PLC).
• You will receive your £5 reward/promotional offer within 2 working days of your purchase made on the Next app. This will be loaded automatically on to your account and applied at checkout on your next purchase.
• We will also send a notification of this adjustment to your account via email as well as a push notification if enabled on your device.
• The £5.00 reward is redeemable on all online orders over £5 after other discounts have been applied and excludes deliveries.
• If you return items included in the order for a refund, in line with our Returns Policy, we may deduct some or all of the £5.00 applied to your account if the value of the items you keep is less than the minimum order value (£5.01).
• The £5 reward applied to your account will only be valid for use until 30th November 2022 after which it will be removed from your account.

Elemis Pro-Collagen Icons Gift Promotion

• The Elemis Pro-Collagen Icons Gift will be automatically added to bag when you buy two selected Elemis products. Elemis Pro-Collagen Icons Gift contains: Pro-Collagen Naked Cleansing Balm 20g, Pro-Collagen Marine Essence 28ml, Pro-collagen Marine Cream SPF30 15ml.
• To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
• The Elemis Pro-Collagen Icons Gift can be added once 2 qualifying Elemis products have been added to the bag on either the Product or Shopping Bag Pages.
• The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
• This offer is not available to staff.
• Offer applies while stocks last.

YSL Icons Gift Promotion

• The YSL Icons Gift will be automatically added to bag when you buy two selected YSL products. YSL Icons Gift contains: YSL Touche Éclat Blur Primer 10ml, YSL Mascara Volume Effect Faux Cils The Curler in Black 2ml, YSL Black Opium Eau de Parfum 7.5ml, YSL Rouge Pur Couture The Slim Lipstick Wild Limited Edition 2020 in 114 2.2g
• To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
• The YSL Icons Gift can be added once 2 qualifying YSL products have been added to the bag on either the Product or Shopping Bag Pages.
• The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
• This offer is not available to staff.
• Offer applies while stocks last.

Olaplex Gift Promotion

• The Olaplex No. 3 Hair Perfector Gift will be automatically added to bag when you buy two selected Olaplex products. Olaplex Gift contains: No.3 Olaplex Hair Perfector 30ml
• To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
• The Olaplex Gift can be added once 2 qualifying Olaplex products have been added to the bag on either the Product or Shopping Bag Pages.
• The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
• This offer is not available to staff.
• Offer applies while stocks last.

L'Occitane Shea Butter Gift Promotion

• The L’Occitane Shea Butter Gift will be automatically added to bag when you buy two selected L’Occitane products. L’Occitane Shea Butter Gift contains: L'Occitane Body Shower Oil 75ml, L'Occitane Rich Body Cream 20ml, L'Occitane Intensive Hand Balm 10ml, L'Occitane Light Comforting Cream, L'Occitane Bag
• To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
• TheL’Occitane Shea Butter Gift can be added once 2 qualifying L’Occitane products have been added to the bag on either the Product or Shopping Bag Pages.
• The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
• This offer is not available to staff.
• Offer applies while stocks last.

This Works Gift Promotion

• The This Works Gift will be automatically added to bag when you buy two selected This Works products. This Works Gift contains: This Works Brighter Days Uplifting Candle
• To get the saving, you must order the qualifying items within the same order at the same time. If you later return one of the items, you will no longer be entitled to the discount. This offer applies to selected indicated items when purchased at full price.
• The This Works Gift can be added once 2 qualifying This Works products have been added to the bag on either the Product or Shopping Bag Pages.
• The promotion can only be used by the account holder and you must be logged in to your account to view and shop the promotion.
• This offer is not available to staff.
• Offer applies while stocks last.

VIP SALE

1. Only invited Next customers will be able to book a slot and order from the VIP Online Sale. Do not forward details of this service - they are specific to your account. Exclusions to the VIP Online Sale apply.
2. Slots are limited and will be available on a first come, first served basis. Time slots are restricted to one slot per customer.
3. If you have an alternative delivery address set as a default, or select store delivery, you may be required to pay for your sale order in full. If you would like to add your sale order to your nextpay account (subject to available credit), sign into My Account www.next.co.uk/secure/account/Login and remove the default delivery address before logging into your VIP slot. Your order will be delivered to your billing address. The default store can only be changed when you register for your VIP slot. After this the default store cannot be changed for VIP sale orders.
4. You must use www.next.co.uk/eoss/ to ensure you receive the sale prices. No price adjustments will be offered once an order has been completed without using the above link.
5. During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
6. The VIP Online Sale is very popular and you have been sent an invitation before other Next customers. In the interests of fairness, if you book a VIP shopping slot and do not use it, this may also affect your eligibility for any priority VIP Online Sale invitations in the future.
7. All Sale items are subject to availability.
8. Next day delivery is not available for VIP Sale orders.
9. Delivery of in stock items can take up to 42 days. You will be advised of the estimated delivery date at the time of order.
10. Send to a friend delivery service will not be available during the Next Sale.
11. Delivery to Next stores is available (selected stores only) for sale orders but delivery to Evri Parcel shops is not available.
12. Klarna cannot be used as a payment method for VIP Online sale items.
13. The following items are not included in the sale unless otherwise stated: flowers, gift cards, personalised items or items made to your order, photos, domestic appliances, gift experiences, wall stickers, garden and plants, Hammonds bedrooms, Beaverbrooks products and Laura Ashley
14. Unfulfilled day 1 slots may be offered to non nextpay credit account holders.

Designer Brands Event

1. The items available within this event are exclusive and available for a limited time only.
2. If you have an alternative delivery address set as a default, or select store delivery, you may be required to pay for your sale order in full. If you would like to add your sale order to your nextpay account (subject to available credit), sign into My Account www.next.co.uk/secure/account/Login and remove the default delivery address before logging into your slot. Your order will be delivered to your billing address.
3. You must use www.next.co.uk/eoss/ to ensure you receive the sale prices. No price adjustments will be offered once an order has been completed without using the above link. Prices for this event were established on www.next.co.uk
4. During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
5. The Designer Brands Event is very popular and you have been sent an invitation before other Next customers. In the interests of fairness, if you do not use it, this may also affect your eligibility for any priority VIP Online Sale invitations in the future.
6. All Sale items are subject to availability.
7. Next day delivery is not available for Designer Brands Event orders.
8. Delivery of in stock items can take up to 42 days. You will be advised of the estimated delivery date at the time of order.
9. Send to a friend delivery service will not be available during the Designer Brands Event.
10. Delivery to Home, Next stores (selected stores only) and Evri Parcel Shops is available for sale orders.

New nextpay Customers - Priority VIP Sale Access

Day One Sale access also known as VIP Sale is an exclusive benefit to nextpay customers. Exclusions apply.
To be allocated a VIP Sale invite for the upcoming Sale you will need to:

• Be opted in to receive marketing emails. Manage your marketing preferences here. You can opt out at any time.
• Have successfully created your nextpay account by 11:59pm on Tuesday 13th December.

You should receive your invite by Wedneday 21st December 2022..
If you do not book a slot, you will be invited to shop the sale later on subsequent days.

Main Sale & Clearance Events

• All sale items are subject to availability.
• Next day delivery is not available for Sale orders.
• Delivery of in stock items can take up to 42 days. You will be advised of the estimated delivery date at the time of order.
• Delivery to Next stores and Evri Parcel shops is available for sale orders.
• The following items are not included in the sale unless otherwise stated: flowers, gift cards, personalised items or items made to your order, photos, domestic appliances, gift experiences, wall stickers, garden and plants, Hammonds bedrooms, Beaverbrooks products and Laura Ashley
• Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.

Exclusive Shopping Event - The Laura Ashley Gift Shop in-store at NEXT

• 10% discount valid in-store after 5pm on Thursday 16th November only.
• Valid only on Laura Ashley items.
• This email must be presented at the checkout in order to obtain the 10% discount in-store.
• Only valid at store location listed within the email.

Gift with purchase available for the first 50 Laura Ashley in-store customers after 5pm on Thursday 16th November. The gift with purchase is non-refundable, non-transferable and no cash alternatives are available. Laura Ashley reserves the right to substitute the gift for a similar product in the event of unforeseen circumstances.

Due to the bespoke nature of these items you can only return items which are faulty, do not fit their description, or meet with your instructions. If our order is faulty in any way, please contact us on 0333 777 8138.

Art2Order

As all framed items are custom-made to order, cancellation is not possible after the order has been placed and accepted. Framed items are custom-made and may only be returned if faulty or not as described.

Unframed Items - Under the Consumer Rights Act 2015, you have the right to cancel orders containing only unframed items within a period of 14 days. Please be aware that your right to cancel does not apply to items made to your order. You must inform us of your wish to cancel in writing either by letter or email within a period of 14 days. The period of 14 days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Consumer Regulations, please contact your Citizens' Advice Bureau or a solicitor.

Returns

If you wish to arrange for goods to be returned, please contact customer services on 01273 511943 quoting your order number and reason for return. Instructions on how to return your order to us will be provided. Once we receive the returned product, we will replace or refund as required.

Please note:

Goods must be returned in good condition, carefully repacked in the original packaging. We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our warehouse, unless pre-authorised as stated above.

Refunds

Refunds are normally processed within 5-days of receipt of goods at our warehouse. Refund of 'returned Products' lost in transit will not be considered unless proof of posting is supplied.

Damage/Non-delivery

If goods are received damaged, please notify our customer services as soon as possible after receipt on 01273 511943. Damaged product and packaging must be retained in case inspection is requested by our carriers.

Availability and Deliverability

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will contact you if your order will not be fulfilled within this time. In the unlikely event we are unable to supply the product ordered, we will advise you as soon as is possible.

Corrections

Descriptions of goods and services included in the Art2order site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. However, you should be aware that the colours and appearance of images, mounts and frames may vary very slightly from the way they appear on the screen. Also print sizes can vary slightly between production batches. For this reason, we strongly recommend that you wait to receive your unframed prints before committing to third-party frames. If you need to know the precise dimensions of a product, please contact us.

Copyright

The images used on the Art2order website are the property of Art2order or their respective copyright owners. You must not reproduce, modify or distribute our images or any part of those images in any manner, whatsoever.