Terrible product design, not sure how it got past quality control. I am unable to open the lid, it tells you that you need to push down and twist the lid to open but this did not work. I am therefore unable to use the product. I was sent a new bottle and had the same problem. I also know of someone else who had the same problem. Originally posted on www.clinique.co.uk

We opened it once the sealed it again only to come back and open it for the cap to be completely stuck everyone tried to open it to no success, a bad design flaw. Originally posted on www.clinique.co.uk

I purchased this product with high hopes given Clinique's reputation. I was very disappointed. I used it to try to remove mascara only (a simple enough job) the next morning I woke with "panda eyes". I've complained to Clinique. Originally posted on www.clinique.co.uk

This is a great product, it removes all traces of eye/lip makeup fabulously. However the bottle top is terrible, it has a medicine style safety cap that is a battle to remove, I have bruised my hand it is so difficult!! Clinique please change the cap on such a great product ???? Originally posted on www.clinique.co.uk

Like others, I think this is an amazing product and I use it constantly but the new top is absolutely hopeless. It surely does not need such a difficult one to open? I have struggled and struggled at times, sometimes being successful but in the end I prised it off and decanted the contents into another container. So, one less star. Originally posted on www.clinique.co.uk