I bought the first pair of curtains online and on unpacking found a large dirty mark across one of the curtains. It was obvious from the package that they had been opened so I guess they were returns that should never have been sent out again. They were so tightly packed I was unable to get them back in original pack. I returned them to my local store where the member of staff was more concerned about what she was going to do with the curtains as they were a very large item, an apology and offer to reorder would have been great but it was not to be. I'm disappointed with the return service on this occasion.Ordered myself another pair online and fortunately, this time the curtains were clean. Now hung they look nice, good quality and reasonable price and a good lining. Just a shame about the poor customer service and waste of my time hence 3 stars.
https://xcdn.next.co.uk
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15th Jan 2024
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5th Nov 2023
Lovely neutral grey. Great weight , exceptional value for money .I’ve never purchased readymade curtains before ,but very impressed with these .
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3rd May 2023
Patricia
From Norfolk
Awful curtains don’t buy unless they are okay. Price is high considering the faults
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Response From Next Customer Services Team16th May 2023Thank you for taking the time to leave your review on our Silver Grey Heavyweight Chenille Eyelet Blackout Thermal Curtains Patricia. Regular stock checks should be made to prevent any issues like this. We're really sorry for the inconvenience you've been caused with these slipping through the net! Your feedback has been passed on to the warehouse team to ensure more thorough checks are carried out going forward. All new orders will be despatched to our usual high standard.
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